General Terms and Conditions

These conditions refer to the combined provisions of Legislative Decree No. 50 of 15.1.1992 and Legislative Decree 206 of 6.9.2005 (Consumer Code).

Definitions

Consumer means the natural person who buys goods and services from the Supplier (SIBICOM SRL Via Nizza 347/B - 10127 Turin, Italy P.I. 11453240019 registration at the C.C.I.A. of TURIN n. TO-1214526) the legal person who sells goods or services through the sale "on line", that is, the contract concluded exclusively within the system of distance communication commonly referred to as "internet".

Product characteristics

The essential characteristics of the product covered by this contract, are detailed and represented within the online electronic catalog.

Sale price

All sales prices of the products shown in the online electronic catalog are inclusive of VAT and any other taxes.

The starting selling price corresponds to the list price indicated by the supplier, if he declares it, or in any case to the recommended retail price; the discounted price, where present, indicates the real price at which the product is sold net of the discount applied.

Delivery Charges

Delivery charges for the goods, where not already included in the price, will be added as from time to time indicated in the order form. Exceptions are shipments abroad, where the cost will be calculated and agreed with the customer from time to time.

Duration of validity of the offer and price

he price of the products is as indicated in the online catalog, any changes or revocation of the offer will be governed by art. 1336 C.C.

Method of payment

The consumer may pay for the goods or service as indicated on the website from time to time: by credit card on banking circuit outside the supplier's organization, by Paypal payment system or by bank transfer in favor of the supplier on credit institution indicated on the website. With regard to the mode of payment by credit card or Paypal, by filling in the appropriate space, present on the website, the consumer authorizes the supplier to use his credit card, and to debit his bank account in favor of the supplier the total amount highlighted as the cost of the purchase made "on line". The whole procedure takes place through a secure connection directly connected to the operator of the payment service "on line", which the Supplier cannot access.

Conclusion of the contract

The contract will be concluded when the consumer has carried out the following activities:a. Completion of the digital form in which he describes his identification data b. Selection of the type of payment chosen c. Final click of sending involving acceptance of the conditions of sale. The consumer commits and obligates himself, once the purchase procedure "on line" is concluded, to provide for the printing and preservation of these conditions of sale, which he will have already viewed and accepted as a compulsory step in the purchase, as well as the specifications of the product being purchased, and this in order to meet the conditions of Legislative Decree 206/2005.It is forbidden for the purchaser to enter false data, and / or invented, and / or fantasy, in the registration procedure necessary to activate against him the process for the execution of this contract and its further communications, the personal data and e-mail must be exclusively their own personal data of the consumer and not of third persons, nor fantasy, the supplier reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile at the place indicated in the digital form. By the consumer entering his or her telephone number, fax number and e-mail address, the consumer consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors.

Method of delivery of the goods

Without prejudice to the general maximum limit imposed by Legislative Decree 206/2005, the goods so ordered will be delivered to the consumer by the courier chosen by the supplier, if possible within seven days (except for items ordered in the special section "on request") starting from the day after receipt of confirmation of payment of the goods, without any delays constituting grounds for withdrawal from the contract or triggering rights to compensation, except as provided by Legislative Decree 206/2005. The Supplier guarantees the availability of the products listed in its online electronic catalog at the time of publication of the same, but is not able to guarantee that any reorders of sold-out lots can be fulfilled, in which case it will notify the consumer and will refund the sums already paid, in the form and manner provided for by Legislative Decree 206/2005.

Liability

The supplier assumes no liability for inefficiencies attributable to force majeure such as accidents, explosions, fires, riots, strikes and / or lockouts, earthquakes, floods, damage to computer systems, system crashes, and other similar events that prevented, in whole or in part, to implement in the agreed time to the contract. The supplier shall not be liable for any damages, losses, and/or costs incurred as a result of failure to execute the contract due to the aforementioned causes, the consumer being entitled only to a refund of the price paid. Likewise, the supplier shall not be liable for any fraudulent and illegal use of credit cards, checks and other means of payment. The supplier, in fact, at no time during the purchase process is able to know the consumer's credit card number which, via secure connection, is transmitted directly to the Banca Popolare di Novara service manager.

Guarantees and service arrangements

The supplier markets products of high quality, for which any warranty required by law is directly provided by the manufacturers and the reference legislation as well as the mode of application of the guarantee will be those indicated and highlighted by the manufacturer together with the product.

Consumer's right of withdrawal

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract entered into, without penalty and without specifying the reason, within 14 days from the day of their receipt. Although not required by law, in order to improve service, a brief note explaining the reason for withdrawal would be appreciated. The right of withdrawal is exercised by sending to the address of the supplier within the prescribed period, a written notice by registered letter with acknowledgment of receipt; notwithstanding the provisions of Legislative Decree 206/2005, the notice may also be sent within the same period by telegram, fax, or e-mail (the latter available directly on the website).

If the delivery of the good has taken place, the consumer is required at his own care and expense to return it to the supplier within 14 days from the date of receipt of the good, subject to written indication of the chosen method of return; in the absence of the above, the return shall be deemed to have been made by postal service. Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging and any manuals, without any lack and unused.

The address to return the goods to is :

PACO PET SHOP C/O CONCIERGE

C.SOVIET UNION 85

10134 TORINO (TO)

Where the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund him the sums already paid no later than 14 days from the date on which he became aware of the exercise of the right of withdrawal by the consumer. If the price has been paid by credit card, the supplier will credit the same amount, through the issuing institution, to the consumer's card. The buyer is, therefore, entitled to a refund of the total amount of the order: products + shipping, with the exception of the return costs (from customer to merchant), which are borne by the customer.

If the product you purchased seems defective or nonconforming, please contact us and we will assist you in resolving the problem. Returns and/or refund requests for tampered products will not be accepted since it would be impossible to determine whether the malfunction is due to a factory defect in the product or to misuse

Contract termination and Express termination clause

The supplier has the right to terminate the contract by giving notice to the consumer. In this case, the consumer shall be entitled only to a refund of any amount already paid. The obligations assumed by the consumer, as well as the guarantee of successful completion of the payment that he makes by the means referred to in art. 6, have an essential character, so that by express agreement, the failure by the consumer of only one of these obligations will result in the termination of the contract by right under art.1456 c.c., without the need for judicial pronouncement, without prejudice to the right for the supplier to take legal action for compensation for further damage

Method of cancellation of the order

In the event that the customer decides to cancel an order placed must IMMEDIATELY send an email to ordini@pacopetshop.it with the subject: "order cancellation no." and indicating the master data already communicated with the order itself. If the order has not yet been shipped no cost will be required, in the case instead of shipment already entrusted to the courier, will be required to pay the same.

Complaints

Customers who wish to make complaints can send an email to info@pacopetshop.it or by phone to 011 19768373 and by text and WhatsApp only to351 8877872 Monday through Friday from 9 a.m. to 7 p.m.

Online conciliation service

According to Article 49 paragraph 1 letter V of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), the customer may avail himself of the Joint Conciliation Procedure.
The Procedure may be initiated if the consumer after submitting a complaint to the company, within thirty days, has not received a response or has received a response that is not satisfactory to him.
The customer who decides to avail himself of the Joint Conciliation Procedure is obliged to send the application to: conciliazione@consorzionetcomm.it or fax number 02/87181126. More information can be found at:
https://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

Online Jurisdiction.

Any dispute relating to the application, execution, interpretation and breach of this contract is subject to Italian jurisdiction. Any dispute between the parties regarding this contract shall be subject to the jurisdiction under Legislative Decree 206/2005 of the Court of jurisdiction relating to the domicile or residence of the customer, if located on the Italian territory.

Electronic Invoicing

As of January 1, 2019, Law No. 205/81, Art. 1 paragraphs 909-928 (so-called Budget Law 2018) provided for theobligation of electronic invoicing for all supplies of goods and services to VAT taxable persons.

If you wish to receive an invoice and you have an SDI (Sistema di Interscambio) code identifying your company or a certified PEC email address, you can communicate them through Paco chat at the end of your order (always to be indicated). If you do not have these two data, simply report your tax code.

You will be able to consult and retrieve all your Electronic Invoices within the Tax Drawer of the Internal Revenue Service, which is a personal digital folder where all taxpayer's tax documents are collected.

If you have any questions or requests, please feel free to contact us at info@pacopetshop.it

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